N-15 Days: Intro call with BP, C&S and IBM Owner: IBM N-10 Days: Estimate(s) approved by IBM Owner: C&S N-10 Days: List order placed by C&S (as needed) Owner: C&S N-9 Days: BP to send background info Owner: BP N-9 Days: Draft call guide to list owner (as needed) Owner: C&S N-9 Days: Kick off call with BP Owner: C&S Notes: C&S to facilitate N-6 Days: Call guide approved by BP / Forwarded to C&S Owner: BP, C&S N-6 Days: Data file received by C&S Owner: C&S N-2 Days: Rep training Owner: C&S N Day: Program Launch Owner: C&S N+1 Day: Real Time Reports activated Owner: C&S N+2 Days: Real Time demonstration scheduled / Intitial Feedback Provided Owner: C&S N+8 Days: Additional Status Review scheduled as needed. Owner: C&S N+2 Weeks: Program Completion Owner: C&S N+3 Weeks: Program Deliverables Sent to Client Owner: C&S N+3 Weeks: Automatic web-based launch of Customer Satisfaction Survey • Gain feedback on campaign • Access satisfaction of C&S/IBM * Days are in business days.